Account Deletion
You can request deletion of your Thymos Health user account at any time.
How to delete your account
Email privacy@thymoshealth.com or call (415) 379-0745 and ask us to delete your account. We may take reasonable steps to verify your identity before acting on the request.
What deleting your account does — and does not do
Deleting a Thymos user account is not the same as deleting a medical record.
When a verified deletion request is received:
- Thymos will delete or de-identify account and other information that it is not legally required or permitted to retain.
- Thymos Provider Group, PC will retain medical records and other information for the periods required or permitted by healthcare, legal, regulatory, professional, billing, security, and other obligations. The official adult medical record is generally retained for at least 10 years following the last date of service.
Backup copies may persist until removed through ordinary backup cycling, except where applicable law requires faster deletion.
Reactivation
A former patient may request reactivation of an account. Reactivation may be possible only where applicable information remains lawfully retained, technically available, and appropriate to restore.
Questions
Contact the Thymos Health Privacy Office at privacy@thymoshealth.com or (415) 379-0745. See also our Privacy Policy.